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Review reminder

Updated ยท 2 min read

Review reminder automatically emails customers after an order is completed and invites them to review purchased products. You can configure the sending delay and customize the notification through WooCommerce email settings.

Enable review reminders#

  1. Navigate to Dashboard -> Theme Settings -> Single Product -> Reviews.
  2. Enable Review reminder.
  3. Under Sending delay, enter a value and select Minutes, Hours, or Days.
  4. Save the Theme Settings.

WoodMart schedules the reminder when the order status changes to Completed. The configured delay is counted from that moment. Products with reviews disabled and products the customer has already reviewed are omitted from the email.

Note

If Email marketing consent is enabled, review reminders are sent only to subscribed customers. Customers can also unsubscribe through the link in the reminder email.

Review reminder settings in theme settings
Enable Review reminder and configure its sending delay in Theme Settings.

Configure the reminder email#

After enabling the feature, navigate to Dashboard -> WooCommerce -> Settings -> Emails and open Review reminder. You can enable or disable the notification and configure its subject, heading, and email type using the standard WooCommerce email settings.

Review reminder template
Open Review reminder from the WooCommerce Emails settings.
review reminder mail
Example of the Review reminder email received by a customer.

Identify reviews from reminder emails#

Navigate to Dashboard -> Products -> Reviews. When Review reminder is enabled, WoodMart adds a Reminder column to the reviews table. A check mark indicates that the review was submitted after the customer followed a product review link from a reminder email.

Product reviews list with a Reminder status column showing checkmarks and X icons
The Reminder column identifies reviews submitted through reminder email links.

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